Ordering FAQ

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express cards.

Please note that we are not able to accept orders by telephone or by mail and we are not able to accept payment by check or money order.

Do you use a secure system for order processing?

Yes. We take Internet security seriously and use recognized encryption systems when processing your credit card information. Any page on which you are asked for credit card payment information or such information is displayed an SSL-secured page.

Do you offer a product warranty?

Yes. Our products are warranted to be free from manufacturing defects for a period of 1 year from date of sale, which excludes normal or greater wear and tear. All other warranties, express or implied, are excluded. If a product that you purchased from us has proven defective, please contact us so that we may address the problem.

May items be be returned?

If you are not happy with the product that you ordered from us, you may send it back to us in as-new condition if you do so within 20 days of its shipping date to you – that is, the postmark on your return package must be within 20 days of the postmark on the package you received from us. After this 20 day period, returns cannot be accepted.

Before you return a purchase, you must contact us. You can contact us using our contact form or by a simple "Reply" e-mail to the order confirmation
e-mail we sent you. We will then provide you with a Return Authorization Number (RA#) and an address to which you must send your return. The RA# must be on the front of your package. Any package that does not include an RA# on its front is subject to having delivery refused or otherwise being returned to you; if it is accepted, it will be subject to an additional processing fee of at least $1 per item.

You may send your return via USPS, UPS, or Fedex, and if sent by USPS we suggest that you insure the package, as we can only credit your account if we actually receive your package. If you meet these requirements, when we receive your package we will refund your purchase price. We do not refund shipping and handling charges. If you purchased items from us and we covered shipping and handling charges under a sale, discount, or other special offer, those charges will be deducted from the amount you paid before you are sent a refund. Also, the maximum number of items we will accept for refund from any one person, address, or other entity is five (5).

As a small business selling a new product, we regret that we are unable to offer a more generous return policy. In this regard, we ask for your understanding.